Chapter 30. Circulation policies


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Table of Contents

Borrowing items: who, what, for how long

Data elements that affect your circulation policies
Circulation Rules
Creating Circulation Policies
Autorenewals in Evergreen
Circulation Limit Sets

Enabling hold-driven recalls
Editing the item recall notification email template

This section discusses the initial setup and subsequent troubleshooting and refinement of circulation policies.

Borrowing items: who, what, for how long

Circulation policies pull together user, library, and item data to determine how library materials circulate, such as: which patrons, from what libraries can borrow what types of materials, for how long, and with what overdue fines.

Individual elements of the circulation policies are configured using specific interfaces, and should be configured prior to setting up the circulation policies.

Data elements that affect your circulation policies

There are a few data elements which must be considered when setting up your circulation policies.

Copy data

Several fields set via the holdings editor are commonly used to affect the circulation of an item.

Circulation modifier - Circulation modifiers are fields used to control circulation policies on specific groups of items. They can be added to items during the cataloging process. New circulation modifiers can be created in the staff client by navigating to Administration → Server Administration → Circulation Modifiers.
Circulate? flag - The circulate? flag in the holdings editor can be set to False to disallow an item from circulating.
Reference? flag - The reference? flag in the holdings editor can also be used as a data element in circulation policies.

Shelving location data

* To get to the Shelving Locations Editor, navigate to *Administration ->
Local Administration -> Shelving Locations Editor*.
* Set _OPAC Visible_ to "No" to hide all items in a shelving location from the
public catalog. (You can also hide individual items using the Copy Editor.)
* Set _Hold Verify_ to "Yes" if when an item checks in you want to always ask for
staff confirmation before capturing a hold.
* Set _Checkin Alert_ to "Yes" to allow routing alerts to display when items
are checked in.
* Set _Holdable_ to "No" to prevent items in an entire shelving location from
being placed on hold.
* Set _Circulate_ to "No" to disallow circulating items in an entire shelving
location.
* If you delete a shelving location, it will be removed from display in the staff
client and the catalog, but it will remain in the database. This allows you to
treat a shelving location as deleted without losing statistical information for
circulations related to that shelving location.

image::media/copy_locations_editor.png[screenshot of Shelving Location Editor]

* Shelving locations can also be used as a data element in circulation policies.

User data

Finally, several characteristics of specific patrons can affect circulation policies. You can modify these characteristics in a patron’s record (Search → Search for Patrons, select a patron, choose Edit tab) or when registering a new patron (Circulation → Register Patron).

The user permission group is also commonly used as a data element in circulation policies.
Other user data that can be used for circulation policies include the juvenile flag in the user record.

Circulation Rules

Loan duration describes the length of time for a checkout. You can also identify the maximum renewals that can be placed on an item.

You can find Circulation Duration Rules by navigating to Administration → Server Administration → Circulation Duration Rules.

Recurring fine describes the amount assessed for daily and hourly fines as well as fines set for other regular intervals. You can also identify any grace periods that should be applied before the fine starts accruing.

You can find Recurring Fine Rules by navigating to Administration → Server Administration → Circulation Recurring Fine Rules.

Max fine describes the maximum amount of fines that will be assessed for a specific circulation. Set the Is Percent field to True if the maximum fine should be a percentage of the item’s price.

You can find Circ Max Fine Rules by navigating to Administration → Server Administration → Circulation Max Fine Rules.

These rules generally cause the most variation between organizational units.

Loan duration and recurring fine rate are designed with 3 levels: short, normal, and extended loan duration, and low, normal, and high recurring fine rate. These values are applied to specific items, when item records are created.

When naming these rules, give them a name that clearly identifies what the rule does. This will make it easier to select the correct rule when creating your circ policies.

Circulation Limit Sets

Circulation Limit Sets allow you to limit the maximum number of items for different types of materials that a patron can check out at one time. Evergreen supports creating these limits based on circulation modifiers, shelving locations, or circulation limit groups, which allow you to create limits based on MARC data. The below instructions will allow you to create limits based on circulation modifiers.

Configure the circulation limit sets by selecting Administration → Local Administration → Circulation Limit Sets.
Items Out - The maximum number of items circulated to a patron at the same time.
Min Depth - Enter the minimum depth in the org tree that Evergreen will consider as valid circulation libraries for counting items out. The min depth is based on org unit type depths. For example, if you want the items in all of the circulating libraries in your consortium to be eligible for restriction by this limit set when it is applied to a circulation policy, then enter a zero (0) in this field.
Global - Check the box adjacent to Global if you want all of the org units in your consortium to be restricted by this limit set when it is applied to a circulation policy. Otherwise, Evergreen will only apply the limit to the direct ancestors and descendants of the owning library.
Linked Limit Groups - Add any circulation modifiers, shelving locations, or circ limit groups that should be part of this limit set.

Example Your library (BR1) allows patrons to check out up to 5 videos at one time. This checkout limit should apply when your library’s videos are checked out at any library in the consortium. Items with DVD, BLURAY, and VHS circ modifiers should be included in this maximum checkout count.

To create this limit set, you would add 5 to the Items Out field, 0 to the Min Depth field and select the Global flag. Add the DVD, BLURAY and VHS circ modifiers to the limit set.

Creating Circulation Policies

Once you have identified your data elements that will drive circulation policies and have created your circulation rules, you are ready to begin creating your circulation policies.

If you are managing a small number of rules, you can create and manage circulation policies in the staff client via Administration → Local Administration → Circulation Policies. However, if you are managing a large number of policies, it is easier to create and locate rules directly in the database by updating config.circ_matrix_matchpoint.

The config.circ_matrix_matchpoint table is central to the configuration of circulation parameters. It collects the main set of data used to determine what rules apply to any given circulation. It is useful for us to think of their columns in terms of match columns, those that are used to match the particulars of a given circulation transaction, and result columns, those that return the various parameters that are applied to the matching transaction.

Circulation policies by checkout library or owning library?
- If your policies should follow the rules of the library that checks out the item, select the checkout library as the Org Unit (org_unit).
- If your policies should follow the rules of the library that owns the item, select the consortium as the Org Unit (org_unit) and select the owning library as the Item Circ Lib (copy_circ_lib).
Renewal policies can be created by setting Renewals? (is_renewal) to True.
You can apply the duration rules, recurring fine rules, maximum fine rules, and circulation sets created in the above sets when creating the circulation policy.

Best practices for creating policies

Start by replacing the default consortium-level circ policy with one that contains a majority of your libraries' duration, recurring fine, and max fine rules. This first rule will serve as a default for all materials and permission groups.
If many libraries in your consortium have rules that differ from the default for particular materials or people, set a consortium-wide policy for that circ modifier or that permission group.
After setting these consortium defaults, if a library has a circulation rule that differs from the default, you can then create a rule for that library. You only need to change the parameters that are different from the default parameters. The rule will inherit the values for the other parameters from that default consortium rule.
Try to avoid unnecessary repetition.
Try to get as much agreement as possible among the libraries in your consortium.

Example 1

In this example, the consortium has decided on a 21_day_2_renew loan rule for general materials, i.e. books, etc. Most members do not charge overdue fines. System 1 charges 25 cents per day to a maximum of $3.00, but otherwise uses the default circulation duration.

Example 2

This example includes a basic set of fields and creates a situation where items with a circ modifier of "book" or "music" can be checked out, but "dvd" items will not circulate. The associated rules would apply during checkouts.

Example 3

This example builds on the earlier example and adds some more complicated options.

It is still true that "book" and "music" items can be checked out, while "dvd" is not circulated. However, now we have added new rules that state that "Adult" patrons of "SYS1" can circulate "dvd" items.

Settings Relevant to Circulation

The following circulation settings, available via Administration → Local Administration → Library Settings Editor, can also affect your circulation duration, renewals and fine policy.

Auto-Extend Grace Periods - When enabled, grace periods will auto-extend. By default this will be only when they are a full day or more and end on a closed date, though other options can alter this.
Auto-Extending Grace Periods extend for all closed dates - If enabled and Grace Periods auto-extending is turned on, grace periods will extend past all closed dates they intersect, within hard-coded limits.
Auto-Extending Grace Periods include trailing closed dates - If enabled and Grace Periods auto-extending is turned on, grace periods will include closed dates that directly follow the last day of the grace period.
Checkout auto renew age - When an item has been checked out for at least this amount of time, an attempt to check out the item to the patron that it is already checked out to will simply renew the circulation.
Cap Max Fine at Item Price - This prevents the system from charging more than the item price in overdue fines.
Lost Item Billing: New Min/Max Price Settings - Patrons will be billed at least the Min Price and at most the Max price, even if the item’s price is outside that range. To set a fixed price for all lost items, set min and max to the same amount.
Charge fines on overdue circulations when closed - Normally, fines are not charged when a library is closed. When set to True, fines will be charged during scheduled closings and normal weekly closed days.

Autorenewals in Evergreen

Introduction

Circulation policies in Evergreen can now be configured to automatically renew items checked out on patron accounts. Circulations will be renewed automatically and patrons will not need to log in to their OPAC accounts or ask library staff to renew materials.

Autorenewals are set in the Circulation Duration Rules, which allows this feature to be applied to selected circulation policies. Effectively, this makes autorenewals configurable by patron group, organizational unit or library, and circulation modifier.

Configure Autorenewals

Autorenewals are configured in Administration → Server Administration → Circulation Duration Rules.

Enter the number of automatic renewals allowed in the new field called max_auto_renewals. The field called max_renewals will still set the maximum number of manual renewals, whether staff or patron initiated. Typically, the max_renewals value will be greater than max_auto_renewals, so that even if no more autorenewals are allowed, a patron may still renew via the OPAC.

Autorenewals in Circulation Duration Rules

The Circulation Duration Rule can then be applied to specific circulation policies (Administration → Local Administration → Circulation Policies) to implement autorenewals in Evergreen.

Autorenewal Notices and Action Triggers

Two new action triggers have been added to Evergreen for use with autorenewals. They can be found and configured in Administration → Local Administration → Notifications/Action Triggers.

Autorenew
- Uses the checkout.due hook to automatically renew circulations before they are due.
- Autorenewals will not occur if the item has holds, exceeds the maximum number of autorenewals allowed, or if the patron has been blocked from renewing items.
AutorenewNotify
- Email notification to inform patrons when their materials are automatically renewed or, if they are not automatically renewed due to meeting one of the criteria listed above.
- This notice can also be configured as an SMS notification.
- This notice does not change or interact with the Courtesy Notice (Pre-due Notice) that is also available in Evergreen. Libraries should evaluate whether they want to use both Courtesy Notices and Autorenewal notices.

Sample of successful autorenewal notification:

Sample of blocked autorewal notification:

Autorenewals in Patron Accounts

A new column called AutoRenewalsRemaining indicates how many autorenewals are available for a transaction.

Autorenewals Remaining in Patron Items Out

Circulation Limit Sets

Maximum Checkout by Shelving Location

This feature enables you to specify the maximum number of checkouts of items by shelving location and is an addition to the circulation limit sets. Circulation limit sets refine circulation policies by limiting the number of items that users can check out. Circulation limit sets are linked by name to circulation policies.

To limit checkouts by shelving location:

Click Administration → Local Administration → Circulation Limit Sets.
Click New to create a new circulation limit set.
In the Owning Library field, select the library that can create and edit this limit set.
Enter a Name for the circulation set. You will select the Name to link the circulation limit set to a circulation policy.
Enter the number of Items Out that a user can take from this shelving location.
Enter the Min Depth, or the minimum depth in the org tree that Evergreen will consider as valid circulation libraries for counting items out. The min depth is based on org unit type depths. For example, if you want the items in all of the circulating libraries in your consortium to be eligible for restriction by this limit set when it is applied to a circulation policy, then enter a zero (0) in this field.
Check the box adjacent to Global Flag if you want all of the org units in your consortium to be restricted by this limit set when it is applied to a circulation policy. Otherwise, Evergreen will only apply the limit to the direct ancestors and descendants of the owning library.
Enter a brief Description of the circulation limit set.
Click Save.

To link the circulation limit set to a circulation policy:

Click Administration → Local Administration → Circulation Policies
Select an existing circulation policy, or create a new one.
Scroll down to the Linked Limit Sets.
Select the Name of the limit set that you want to add to the circulation policy.
Click Add.
Click Save.

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