Cancelling a Reservation

Staff members can cancel a patron’s reservation through the Create or Cancel Reservations tab available in a patron’s record. Staff members can also cancel a reservation immediately after it has been made.

Enter the patron’s record to cancel a reservation

  1. Search for and retrieve a patron’s record.

  2. Select OtherBookingCreate or Cancel Reservations.

  3. The existing reservations will appear at the bottom of the screen.

  4. To cancel a reservation, highlight the reservation that you want to cancel. Click Cancel Selected.

  5. A pop-up window will confirm that you cancelled the reservation. Click OK.

  6. The screen will refresh, and the cancelled reservation will disappear.

  7. To the right, a section titled, I need this resource... will allow you to set the dates and times for which the item should be reserved. If the date/time boxes appear in red, then the date and time set is incorrect. For example, if the time for which the reservation is set has already passed, the boxes will appear in red. The times must be set correctly for the reservation to be accomplished. If the item has already been reserved at the time for which you are trying to reserve the item, then you will receive an error message.

Cancel a reservation immediately after it has been made

  1. Create the reservation.

  2. Follow steps four through six in the section, Enter the patron’s record to cancel a reservation, to cancel the reservation.

  3. The existing reservations will appear at the bottom of the screen.